3.1 Wherever possible the company will provide you with a date and time, when work will be undertaken. We will also try our best to advise you of how long a job is likely to take to complete. 

3.2 Please be aware that where the company envisages unexpected delays, through no direct fault of its own, we will advise you of this as soon as it is reasonably possible to do so. If we fail to meet appointment times and dates, as a direct result of our lack of service to you, we will take whatever steps are reasonable in the circumstances to mitigate any detriment caused.

 3.3 If for whatever reason you are unable to keep the arranged appointment date or have to reschedule, you do so as soon as is reasonably possible. The company may impose reasonable charges for costs incurred as a direct result of not being able to carry out work as agreed. 

3.4 Where required, KUO Fire Safety Ltd will convey an optimal working schedule after site appraisal. 

3.5 Delivery Terms: Free delivery within Accra but shall be based on receiving the Local Purchasing Order (LPO). In the instance where there is no LPO, a clear communication and confirmation by email shall be requested. If the Supplier discovers that the delivery dates cannot be met, the Supplier shall immediately notify the Purchaser in writing stating the cause for the delay and present a revised schedule for the deliveries. Deliveries outside of our footprint shall incur an additional cost and reasonable arrangement to allow for delivery.

4.1 The company will require a full payment to be made after approval of quotation and before delivery. 

4.2 The company requires payment upon satisfactory completion of the work within 7 days of signing the job completion form. 

4.3 Cheques are to be made payable to KUO FIRE SAFETY LTD. Alternatively payments can be made at our  Showroom using our POS. Please state your business name, quotation number or invoice number as reference. Please note that cheques must clear before supply can be made. 

4.4 The Buyer shall remit payment in full for all invoiced amounts prior to delivery, in accordance with the agreed-upon delivery terms and within a maximum period of seven days. Any unpaid amounts will accrue interest at a rate of three percent (3%) per invoice, or the applicable statutory rate, whichever is higher, from the due date until payment is received, in addition to the Seller's reasonable collection costs.

5.1 We provide 12 months on all workmanship undertaken by us. Where there may be a fault with materials which have been supplied by you (the customer) we cannot be held responsible for any product defects unless it can be shown the fault has occurred as a direct result of our negligence. 

5.2 Where a product guarantee is supplied with a manufacturers guarantee and as part of the guarantee you are required to service, maintain or carry out a particular action to retain this guarantee, we cannot be held responsible for the products performance or failure if you have failed to comply with this requirement.

 5.3 Where required, a service and maintenance agreement will be delivered upon job completion for the sake of maintenance commitment and product warranty. Warranty on installed systems can only be applied upon signing of a Maintenance Agreement. Warranty of CCTV products depends on the availability of a stabilizer.

6.1 Material purchased for the client will be used specifically for the agreed works. Normally materials carry a 15% above trade counter price however on occasion this may increase and advise you as such where possible.  

6.2 If it has not been reasonably possible to predict certain material requirements or you have asked us to supply alternative materials, and as a result must travel to obtain these parts, we may have no choice but to pass on a reasonable amount for travel costs to our client, in these circumstances. We will however keep all costs to a minimum and advise you before doing so. Charges will not be imposed if the materials have been missed as a result of our negligence.

7.1 Installations: Installations and project deliveries commence during normal working hours (refer to KUO Fire Safety Ltd working hours). Installations entail loud sounds and movement through work surroundings.

 7.2 Orders: The Supplier shall use its best endeavours to supply the products in accordance with the Purchaser’s orders.

 7.3 Termination: If the Parties breach the agreement, and fail to remedy the breach within thirty (30) days of notice thereof, the non-breaching party may serve written notice terminating the agreement. 

7.4 Dispute Resolution: This Agreement shall be construed and enforced in accordance with the laws of the Republic of Nigeria. Any dispute, arising out of this agreement which cannot be settled amicably by the parties within two (2) weeks of its occurrence, shall be resolved definitively and exclusively by arbitration under the Alternative Dispute Resolution Act, 2010 (Act 798).

 7.5 Assignment: This Agreement is specific to the Purchaser and the Purchaser shall not transfer or assign all or any part of this Agreement without the prior written consent of KUO Fire Safety Ltd. 

7.6 Force Majeure: Neither party shall be in breach of this Agreement nor liable for delay in performing, or failure to perform, any of its obligations under this Agreement if such delay or failure results from a Force Majeure event.

 7.7 Entire Agreement: This Agreement and the general terms for supply and installation of equipment constitute the entire agreement between the Parties.

7.8      KUO shall not be held responsible for any structural modifications or preparatory work required for the installation of equipment or systems, including but not limited to coring, tiling, brick-flooring, ductwork, or other related alterations to the existing infrastructure. All such work, including any repairs or modifications to walls, floors, ceilings, and other surfaces, shall be the sole responsibility of the Client or their designated contractor.

Nigeria-Lagos

CURRENCY: NGN 

BANK NAME: Zenith Bank Nig PLC

BRANCH: Lagos

ACCOUNT NUMBER: 1227109264 

ACCOUNT NAME: KUO FIRE SAFETY Nigeria Ltd.